1. Agreement to Terms
By hiring Lambert & Son Moving (“Company,” “we,” “us,” or “our”), you (“Customer”) agree to these Terms and Conditions. These terms govern all moving, packing, storage, and related services provided by the Company.
2. Services Provided
We offer residential and commercial moving, packing, storage solutions, in-house moving, donation runs, and household goods dump runs. Additional services may be available upon request.
3. Estimates & Pricing
All estimates are based on the information provided by the Customer. Final charges are based on the actual time, services, and materials used. Additional charges may apply for unforeseen circumstances, including but not limited to, extra items, delays, difficult access, or additional labor required.
4. Booking & Cancellation Policy
- A deposit may be required to secure a moving date.
- Cancellations or rescheduling must be made at least 48 hours in advance.
- Last-minute cancellations may be subject to a cancellation fee.
5. Payment Terms
- Payment is due upon completion of the move unless otherwise agreed for local moves.
- Payment is due before unloading of the items for long distance moves.
- Accepted payment methods include cash, credit/debit card, or other agreed-upon methods.
- Any outstanding balance is subject to late fees if unpaid beyond the agreed terms.
6. Valuation & Liability
- We offer basic valuation coverage as required by law.
- Additional coverage options are available upon request.
- We are not responsible for items packed by the Customer unless damage is caused by our negligence.
- We are not liable for damages due to unforeseen circumstances, such as accidents, weather conditions, or mechanical issues.
7. Customer Responsibilities
- The Customer must ensure all items are properly packed if self-packing.
- The Customer must disclose all special handling requirements.
- The Customer must provide accurate information about inventory, accessibility, and potential obstacles.
8. Prohibited Items
We do not transport hazardous materials, perishable items, firearms, live plants, or illegal substances. The Customer is responsible for ensuring that all transported goods comply with regulations.
9. Delays & Unforeseen Circumstances
- We will make every effort to complete the move as scheduled.
- We are not responsible for delays caused by traffic, weather, or other unforeseen circumstances beyond our control.
10. Claims & Disputes
- Any damage claims must be reported in writing within 7 days of the move.
- Claims will be reviewed, and resolutions offered based on valuation coverage and company policy.
- Disputes shall be resolved through mediation or legal action in the jurisdiction of our business location.
11. Storage Services
- Storage is subject to separate agreements and pricing.
- The Company is not responsible for loss or damage to items in storage unless due to negligence.
12. Amendments
We reserve the right to update these Terms and Conditions at any time. Customers will be notified of significant changes.
13. Contact Information
For any questions or concerns, please contact us at:
Phone: (831) 603-1567
Email: support@lambertmoving.com
Main Office: 2638 17th Ave., Santa Cruz CA 95065
By proceeding with our services, you acknowledge and agree to these Terms and Conditions.
Last Updated: March 4, 2025